Refund policy

Last updated September 27, 2026

If a file is broken or won't print

We always put it right. If a file in your set is broken, won't open in your slicer, or won't print properly when you follow the print guide, email us and we'll fix the file and send you the new one. If we can't fix it, you get a refund.

Change of mind

Because you get the files straight away and can't give them back, we don't give refunds after download if you change your mind. Please check the photos, the list of charms and the FAQ before you buy, and email us if you're not sure a set will work for you.

How to ask for a fix or a refund

Email hello@stlkits.shop with your order number (it's in your receipt email), which set and charm it is, and what went wrong. A photo of the print or a screenshot of your slicer helps us find the problem fast.

Refunds are paid by Dodo Payments, who process our orders, back to the way you paid. How long it takes to show up depends on your bank or payment method.

Your rights

This policy doesn't take away any rights you have under the consumer laws where you live.